Contact

We’re here to help! Whether you have questions about our products, need support, or just want to share your thoughts, don’t hesitate to reach out.

We love hearing from our customers and are committed to providing you with the best experience.

We’ll get back to you as soon as possible.

FAQ

Before reaching out, you may want to check our FAQ for quick answers to common questions about our products, shipping, returns, and more.

Shenzhen Nerius Technology Co.,Ltd

No.1 Fucheng Lane, Sifangpu Community, Pingdi Street, Longgang District, Shenzhen City, Guangdong Province.

Email: shop@nerius.com

Phone: +86-0755-89565909

Phone: +86 133 3292 4699

This policy specifies that Nerius allows free cancellation of orders before shipment and eligible returns within 30 days of receipt (14-day no-questions-asked return for EU customers).

Refunds are processed to the original payment method, and original shipping fees are generally non-refundable (except in cases of Nerius’ error). It also covers a 6-month warranty, requirements for returning gifts, and procedures for handling after-sales issues, emphasizing transparency and fairness while offering customer service support.

Nerius offers free standard shipping on U.S. contiguous desk lamp orders over $69.99 (flat $9.99 fee for orders under that), with 1-3 (or 3-5 for some items) business days of processing time and 7-14 business days of delivery time;

It provides tracking via UPS/USPS/17track after shipment, notes exclusions like no P.O. Box delivery, addresses pre-order handling and delay scenarios, and confirms global shipping with checkout-shown options/fees.