Shipping policy
At neriusshop.com, we are committed to providing our customers with a seamless and hassle-free shopping experience. To ensure that your order arrives in a timely and secure manner, we have partnered with Yun express(yuntu) /4px /yanwen carrier.
Packages are delivered according to the carrier’s standard procedures in your country
1. Processing Time
Generally it takes 1-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday and Sunday.
2. Delivery Time
We do our best to ship your orders from our warehouses as quickly as possible. After your order has shipped, a shipping confirmation email will be sent to your email address.
3. Change of Delivery Address
NO FEE for changing shipping address BEFORE we provide you the tracking number.
If a package is returned due to customer error, the customer is responsible for return shipping costs.
4. Order Tracking
If you have already registered on neriusshop.com, you can track your order, shipping and handling information on your account. If you have not registered on our website, you can track your order here with your Order ID and email.
5. Order Cancellation
If you wish to cancel your order before it has shipped, please contact us immediately, we will not charge additional handling fees and provide a full refund. Once the product has been shipped, the standard return policy will apply.
6. Shipping Details
We offer Free Shipping on orders price over $69.99 and No tax. We currently only support shipping to the United States,Mexico, Canada, Australia, New Zealand .
Shipping Country: United States,Mexico, Canada, Australia, New Zealand;
Estimated Handling Days: 1-3 business days;
Estimated Transit Days: 7-14 business days;
Costs:Free on orders over $69.99 within the contiguous U.S.
For orders under $69.99,a flat rate shipping fee of $9.99 will apply.
International customers are responsible for any customs duties, import taxes, or fees.
Tracking Your Order
You’ll receive an email with a tracking ID after your order ships. Please allow 1-3 business days for tracking information to appear.
Tracking Links
To track your package, visit the following links:
All Logistics Channels: https://www.17track.net/en
Note:
Handling Days: The Handling Day tells you when a package leaves our warehouse.
Transit Days: The Transit Day is the time it takes the carrier to deliver a product to a customer. Actual delivery dates may vary due to various factors such as shipping delays, weather conditions, etc.
For any shipping questions please email shop@nerius.com.